How do I get a refund for a fee?
To get your money back for a fee you paid in the app, email support@membly.app. The association decides whether the fee is refunded, and Membly carries out approved refunds through Stripe — to the same card, Swish or Klarna you paid with, wherever possible.
What to do
Email support@membly.app.
Say which association the payment was for, when you paid, the amount and why you want a refund.
The association reviews it.
If it concerns the fee itself — the wrong amount, say — the association decides whether it is refunded. Membly looks into the payment, for example if you paid twice.
Membly pays you back.
A refund to Swish is usually done within minutes; to a card or Klarna it can take a few banking days. If the refund does not go through, Membly contacts you about what happens next.
The service fee
You get back the fee that went to the association. The service fee is not refunded — unless you paid twice, Membly made an error, or the association cancels the activity or withdraws the fee. Then you get the whole amount back.
If you paid outside the app
If you paid the association directly — by Swish to the treasurer or in cash, say — the association handles the refund itself. Contact the association.
Questions about your membership
For questions about your membership or whether the fee is right, you can also contact the association directly. This procedure does not limit any rights you have by law.