Help Center
For administrators
Members, membership types, announcements, fault reports and how the association pays for Membly.
Inviting members to your associationThree ways to bring in members: invite them by email, add them yourself, or import an existing member list.Importing a member listImport members from a CSV or Excel file under Members → Import. Columns are matched automatically, and you preview everything before anything is saved.Exporting the member listDownload the member register as a CSV file — the whole list or a filtered selection. The file opens in Excel and can be imported back in.Permissions and roles — who can do whatThe difference between permission, role and tag in Membly, and who gets to see members’ contact details.Membership types and feesHow to create membership types with different fees, choose a default type and collect payment from members.Members on the register without app accessSwitch off "App access" on a membership type and its members stay on the register without ever receiving a login email. How to do it, and what happens.Dividing members into groupsGroups split the association into voice parts, classes or sections. Each group gets its own chat, calendar and feed. How to create them and assign members.Sending an announcement to membersHow to send a message to all members or a selection, and when to choose an announcement over the feed.How do we receive fault reports from our members?Answer whether you manage a shared building, add the property manager’s address and switch fault reports on. Replies land on the case, not in a mailbox.How do we keep track of who lives in which apartment?The residents register lists your apartments or properties and which members live in each. How to add them, link residents and invite the rest.Can we pay Membly by invoice?Yes — the annual plan can be paid by invoice with 30-day payment terms. Choose Invoice under Settings → Membly subscription.